Juliana Lilly operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Juliana Lilly is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.

We may collect the following:

• Contact details (name, address, billing and shipping address, phone number, email)
  
• Financial information (payment details, transaction data, payment confirmations)
  
• Account information (username, password, preferences)
  
• Transaction information (items viewed, purchased, returned, exchanged or saved)
  
• Communications with us (including customer support enquiries)
  
• Fitting and design information (measurements, fit notes, preferences, reference images for custom or bridal pieces)
  
• Device information (IP address, browser, network, identifiers)
  
• Usage information (how you interact with our website and services)
  

How We Collect Your Information

We may collect your personal information:

• Directly from you (when you interact with us, place orders, attend fittings or events)
  
• Automatically through our website (via cookies and similar technologies)
  
• From service providers (who support our operations)
  
• From partners or third parties
  

How We Use Your Information

We use your personal information to:

Provide and improve our services

Process orders, payments, shipping, returns and exchanges, manage your account, and personalise your shopping experience.

Custom and bridal services

Use measurements, fit notes and references solely to design and deliver your garment and manage fittings.

Marketing and advertising

Send communications and show relevant advertisements based on your activity.

Security and fraud prevention

Protect our business, customers and platform from misuse or fraud.

Communication

Provide customer support and maintain our relationship with you.

Legal obligations

Comply with applicable laws and enforce our policies.

How We Share Information

We may share your information:

• With Shopify and service providers (payments, shipping, analytics, marketing)
  
• With marketing partners (for advertising purposes)
  
• When required for transactions (e.g. shipping your order)
  
• Within our business group or affiliates
  
• If required for legal or regulatory reasons
  

Relationship with Shopify

Our store is hosted by Shopify. Shopify may process your personal information to provide and improve services.

For more information, visit:

https://privacy.shopify.com/en

Third Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content.

Custom & Bridal Clients

For bespoke, made-to-order and bridal services, we may collect additional information such as measurements, preferences and reference imagery.

This information is used solely for creating your garment and is only shared with relevant internal teams and trusted production partners.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction.

Security & Retention

We take reasonable steps to protect your information, however no system is completely secure.

We retain your information only as long as necessary to provide our services, comply with legal obligations, and manage ongoing client relationships.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
  
• Request deletion
  
• Request correction
  
• Request transfer of your data
  
• Opt out of marketing or targeted advertising
  

You can unsubscribe from marketing communications at any time.

Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to lodge a complaint with your local data authority.

International Transfers

Your information may be processed outside your country. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

If you have any questions or would like to exercise your rights, please contact:

juliana@julianalilly.com.au

13–29 Nichols Street, Unit 9

Surry Hills, NSW 2010

Australia